Privacy policy

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Last updated: December 30, 2025

Lunora Online Store operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience. Lunora Online Store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information depending on how you interact with our Services and as permitted by law:

• Contact information: name, billing address, shipping address, email address, and phone number
• Payment information: payment method details and transaction information (processed securely by third-party payment providers)
• Account information: username, password, preferences, and settings
• Order information: products viewed, added to cart, purchased, returned, or exchanged
• Communications: information you provide when contacting customer support
• Device and usage information: IP address, browser type, device information, and interactions with the website
• Cookies and similar technologies used to improve site functionality and user experience

Sources of Personal Information

We collect personal information from:

• You directly
• Automatically through your use of the Services
• Shopify and service providers acting on our behalf
• Third-party partners where permitted by law

How We Use Your Personal Information

We use your personal information to:

• Provide, operate, and improve our Services
• Process payments, orders, returns, and shipping
• Communicate with you regarding your account or orders
• Provide customer support
• Send marketing or promotional communications (you may opt out at any time)
• Prevent fraud and ensure platform security
• Comply with legal obligations and enforce our policies

How We Share Personal Information

We may share your personal information with:

• Shopify and trusted service providers (payment processing, fulfillment, analytics, and customer support)
• Marketing and advertising partners where permitted by law
• Legal authorities if required to comply with legal obligations
• Business partners or affiliates in connection with business operations or transactions

We do not sell personal information in the traditional sense.

Relationship With Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services. Your information may be transferred and stored outside your country of residence. Shopify processes personal data in accordance with its own privacy policies.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

Data Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request correction or deletion of your data
• Object to or restrict certain processing
• Opt out of marketing communications

To exercise your rights, please contact us using the details below.

International Transfers

Your information may be transferred, stored, and processed outside your country of residence, including the United States. Where required, we rely on lawful transfer mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Email: geti.qaderi001@gmail.com

Address: 2923 Stinson Dr, Fort Wayne, IN 46816, United States